© 2024 The Lonely Gardener. All Rights Reserved.
shipping & delivery
At The Lonely Gardener, we aim to provide you with a delightful shopping experience, ensuring that your gardening essentials reach you safely and efficiently. Here’s all you need to know about our Shipping and Delivery process:
1. Order Processing:
- We process all orders from Monday to Friday. Orders placed within this timeframe will be processed within 1-3 business days from the order date.
- During holidays and sale seasons, please allow for additional processing time, as higher order volumes may occur.
2. Estimated Delivery Time:
- Due to high demand and external factors, such as shipping delays or customs processing, orders may take between 2 to 4 weeks to arrive.
- Please keep in mind that delivery times may vary depending on your location and other logistical considerations.
3. Worldwide Shipping:
- Yes, we offer worldwide shipping! Whether you’re in the UK or any other part of the world, we are excited to serve you and deliver our products to your doorstep.
4. Shipping Locations:
- To provide you with a wide selection of products, we drop ship some items directly from China. Additionally, we source products from reputable suppliers in the US and UK.
5. Shipping Charges:
- Shipping charges may vary depending on your location and the size of your order.
- Please note that any customs fees, import taxes, and related charges are the customer’s responsibility and are separate from the prices listed on our website.
6. Tracking Your Order:
- Once your order is processed and shipped, we will provide you with tracking information via email. You can easily track the status and progress of your delivery.
7. Non-Delivery and Refunds:
- If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
- Please notify us immediately if your order is significantly delayed, and we will address the issue promptly.
8. Delays Caused by Customs:
- We are not responsible for delays caused by the customs department in your country.
9. Shipping on Weekends:
- Please note that we do not ship on weekends.
We are dedicated to providing you with excellent service and ensuring your satisfaction with each purchase. If you have any questions or need further assistance regarding shipping and delivery, feel free to contact us. We are here to help you with all your gardening needs and ensure a smooth shopping experience at The Lonely Gardener.
returns & exchanges
At The Lonely Gardener, we want you to be delighted with your gardening products. If you’re not entirely satisfied with your purchase, we offer a straightforward Returns and Exchanges policy to ensure your peace of mind.
1. Returns Eligibility:
- You may request a return or exchange within 30 days from the date of receiving your order.
- To be eligible for a return or exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
2. Return Process:
- To initiate a return or exchange, please contact our customer support team within the specified 30-day period.
- Our team will guide you through the return process and provide you with the necessary instructions and a return shipping address.
3. Refund and Exchange Options:
- Upon receiving and inspecting the returned item(s), we will process your refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be processed for items of equal value, subject to availability.
4. Return Shipping Costs:
- For returns due to change of mind or ordering the wrong product, return shipping costs are the responsibility of the customer.
- In case of faulty or damaged items, we will cover the return shipping costs.
5. Non-Returnable Items:
- Gift cards and downloadable products are non-returnable and non-refundable.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us immediately with photos of the issue. We will arrange a replacement or refund promptly.
7. Customs Fees and Duties:
- Please note that customs fees, import taxes, and related charges are non-refundable.
8. Refunds for Delayed Deliveries:
- If your order is significantly delayed beyond the estimated delivery time, and you no longer wish to receive the item, you are eligible for a full refund.
We are committed to providing excellent customer service and resolving any issues promptly. If you have any questions or need assistance with returns or exchanges, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to ensure you have a positive gardening experience with The Lonely Gardener.
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To contact The Lonely Gardener, you can visit our “Contact Us” page on our website. There, you’ll find a convenient contact form to fill out with your name, email address, phone number, and a message describing any inquiries you may have.
Simply click on the “Submit” button, and our friendly team will be notified of your message. We strive to respond within 24 hours to all inquiries, so you can expect to hear back from us soon.
Yes, we do! We are proud to offer free worldwide shipping for all our products. No matter where you are located, you can enjoy the convenience of shopping with us and having your gardening essentials delivered right to your doorstep.
Whether you’re in the UK or any other part of the world, we are committed to bringing our top-quality products and services to gardeners everywhere.
We ship products from various locations based on their availability and sourcing arrangements. For some products, we ship directly from China, ensuring efficient delivery and a wide range of choices.
Additionally, we also source certain items from reliable suppliers in the US and UK, providing you with quality products that are readily available within those regions.
Our diverse sourcing approach allows us to offer a wide selection of gardening essentials to customers worldwide, ensuring that you can find just what you need for your gardening endeavors.
Certainly! We understand that circumstances may change, and you may need to modify or cancel your order. To accommodate your requests, we kindly ask that you contact us as soon as possible. If you wish to change or cancel your order, please make sure to submit your request within 12 hours of placing the order. This allows us to process your request swiftly and avoid any complications.
Please note that any change or cancellation requests made after the 12-hour window will not be possible, as the order would likely have already been processed and shipped. However, if you receive the order and still wish to return it, you can do so to receive a full refund. Our top priority is your satisfaction, and we are here to assist you throughout the process. If you have any questions or need further assistance, please don’t hesitate to reach out. We value your business and look forward to serving you!
We offer a variety of convenient payment options to make your shopping experience smooth and hassle-free. We accept all major credit and debit cards through Stripe, providing you with a secure and seamless checkout process.
In addition to Stripe, we also accept payments through the following trusted platforms:
PayPal: Use your PayPal account to make secure transactions with ease.
Google Pay: Pay swiftly and securely using your Google Pay account.
Apple Pay: For Apple users, make quick and secure payments with Apple Pay.
PayPal Pay Later: We offer PayPal Pay Later, which allows you to spread the cost of your purchase over time for added flexibility.
With multiple payment options, we strive to accommodate your preferences, ensuring a safe and efficient payment process for all your gardening needs. If you have any questions or encounter any issues during checkout, please don’t hesitate to contact us. We’re here to assist you every step of the way. Happy shopping!
Our regular order processing schedule is from Monday to Friday. Orders placed within this timeframe will typically be processed within 1-3 business days from the date of your order. Once your order is processed, it will be shipped out the following day after the processing day.
Please note that we do not ship on weekends. If you place an order on Friday, Saturday, or Sunday, it will be processed on the following Monday.
Rest assured, we are committed to providing you with a smooth and efficient ordering process. If you have any questions or need further assistance regarding your order, feel free to reach out to us. We’re here to assist you and ensure your satisfaction with your purchase.
We value your excitement to receive your order, and we are committed to keeping you informed throughout the delivery process. Please note that, due to high demand and other external factors, the estimated delivery time for your order may range between 2 to 4 weeks.
We understand that waiting for your gardening essentials can be eagerly anticipated, and we assure you that we are working diligently to process and ship your order as quickly as possible. However, external factors such as shipping delays or customs processing may impact the delivery timeline.
Rest assured, we will provide you with tracking information once your order is shipped, so you can keep an eye on its progress. If you have any questions or concerns about your order’s status, please don’t hesitate to contact us. As a small family business we appreciate your patience and understanding as we work hard to get your items to you as soon as possible.
We want to ensure that you have a positive shopping experience with us. If, for any reason, you do not receive your order within 30 days after it has been shipped, we want to assure you that you are eligible for a full refund.
While we make every effort to ensure timely and reliable delivery, external factors beyond our control, such as shipping delays or customs processing, may occasionally cause delays in the delivery of your order.
If you find that your order has not arrived within the 30-day timeframe, please reach out to us, and we will promptly initiate the refund process. Your satisfaction is our top priority, and we are committed to resolving any issues with your order to ensure you have a pleasant shopping experience with us.
Please keep in mind that if your order does arrive after you have received a refund, we kindly ask that you inform us and arrange for the return of the products or reorder at your convenience.
Rest assured, we are here to assist you and ensure that you are satisfied with your purchase. If you have any further questions or concerns, please don’t hesitate to contact us. Your happiness as a customer is essential to us.
The prices displayed on our website include VAT in pound sterling. However, please be aware that when your order reaches its final destination, there may be additional import taxes, duties, and related customs fees charged by your local customs office. These charges are determined by the customs authorities in your country and are separate from the prices listed on our website.
It is important to note that payment of these customs charges and taxes is your responsibility and will not be covered by us. We advise you to check with your local customs office to understand the specific charges that may apply to your order.
Additionally, we want to make you aware that delays in the delivery of your order may occur due to customs processing. While we strive to ensure timely delivery, we cannot be held responsible for any delays caused by the customs department in your country.
If you require further information about customs charges or need assistance with your order, please feel free to reach out to our customer support team. We are here to help and ensure a smooth and enjoyable shopping experience for you. Happy gardening!